Terms of service

Terms of Service

Effective Date: March 2026

These Terms of Service (“Terms”) govern your access to and use of the website https://chondonexpress.com operated by Chondon Express (“we,” “our,” or “us”).

By accessing this website or placing an order, you agree to be bound by these Terms.

1. Business Information

Business Name: Chondon Express
Address:
House 19/20, Road 113A
Gulshan-2, Dhaka-1212
Bangladesh

Email: customercare@chondonexpress.com
Phone / WhatsApp: +880 1819 401443

All services are governed by the laws of Bangladesh.

2. Eligibility

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract under Bangladesh law.

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

3. Products & Availability

Chondon Express sells physical goods including gift hampers, toys, flowers, cakes, sweets, and related products.

We reserve the right to:

  • Modify or discontinue products without prior notice.

  • Limit quantities.

  • Refuse or cancel orders at our discretion.

Product images are illustrative. Minor variations in packaging, decoration, or presentation may occur.

4. Pricing & Currency

  • All prices are listed in Bangladeshi Taka (BDT).

  • Prices may change without prior notice.

  • Delivery charges (if applicable) are displayed at checkout.

  • Orders may be canceled in the event of pricing errors.

5. Payment Methods

We may accept:

  • Debit and Credit Cards (processed through authorized payment gateways)

  • Cash on Delivery (COD)

  • bKash

  • Nagad

International debit and credit cards may be accepted; however, delivery is limited to addresses within Bangladesh.

We do not store full card details on our servers.

6. Cash on Delivery (COD)

  • Full payment must be made at delivery.

  • Refusal of delivery may result in restriction of future COD orders.

  • We reserve the right to cancel COD orders in cases of suspected misuse or repeated failed delivery attempts.

7. Order Acceptance

Order confirmation does not constitute final acceptance.

We reserve the right to cancel or refuse orders due to:

  • Payment failure

  • Suspected fraud

  • Product unavailability

  • Incorrect pricing

  • Violation of these Terms

If an order is canceled after payment, refunds will be processed according to our Return & Refund Policy.

8. Shipping & Delivery

Estimated delivery time within Bangladesh is typically 2–5 business days.

Delivery timelines may vary depending on location, availability, and external factors.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Government restrictions

  • Events beyond reasonable control

Customers are responsible for providing accurate delivery information. Re-delivery charges may apply if delivery fails due to incorrect or incomplete details.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key conditions include:

  • Return requests must be submitted within the applicable timeframe.

  • Items must be unused and in original packaging (where applicable).

  • Refund processing may take 7–14 business days once approved.

  • Shipping charges are non-refundable unless the error was caused by us.

Perishable and customized items may not be eligible for return.

10. Intellectual Property

All website content including text, images, graphics, logos, and designs are the property of Chondon Express and may not be reproduced, copied, or distributed without prior written permission.

11. Payment Disputes & Fraud Prevention

We take payment security seriously.

By completing a transaction, you confirm that:

  • You are the lawful holder of the payment method used.

  • You are authorized to use the selected payment method.

We reserve the right to:

  • Verify transactions before approval.

  • Request additional information for high-risk transactions.

  • Cancel transactions suspected of unauthorized or fraudulent activity.

In the event of a payment dispute or chargeback, we may provide relevant transaction and delivery records to the payment processor or issuing bank for review.

Customers are encouraged to contact us directly to resolve any concerns before initiating a chargeback.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the purchase amount of the product in question.

  • We are not responsible for misuse or improper handling of products after delivery.

13. Indemnification

You agree to indemnify and hold Chondon Express harmless from any claims, liabilities, or expenses arising from:

  • Breach of these Terms

  • Fraudulent activity

  • Misuse of products

14. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond reasonable control, including natural disasters, political unrest, government restrictions, courier disruptions, or technical outages.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Bangladesh.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

16. Modifications

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.