Privacy policy

Privacy Policy

Effective Date: March 2026

Chondon Express (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://chondonexpress.com or make a purchase from us.

All services are governed by the laws of Bangladesh.

1. Business Information

Business Name: Chondon Express
Business Address:
House 19/20, Road 113A
Gulshan-2, Dhaka-1212
Bangladesh

Email: customercare@chondonexpress.com
Phone / WhatsApp: +880 1819 401443

2. Information We Collect

When you use our website, we may collect the following information:

A. Personal Information

  • Full name

  • Billing address

  • Delivery address

  • Phone number

  • Email address

  • Order history

B. Payment Information

Payments are processed securely through authorized third-party payment providers.

We do not store full debit or credit card numbers or CVV information on our servers.

C. Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange delivery

  • Provide customer support

  • Send order updates

  • Prevent fraud and unauthorized transactions

  • Comply with applicable tax and regulatory requirements in Bangladesh

We do not sell or rent customer data to third parties.

4. Payment Processing & Security

All payments are processed through secure third-party payment gateways.

Sensitive payment information is encrypted and handled by certified payment processors. Chondon Express does not store complete card details.

International debit and credit cards may be accepted; however, delivery is limited to addresses within Bangladesh.

5. Sharing of Information

We may share limited information with:

  • Courier companies for delivery purposes

  • Payment processors for transaction verification

  • Government or regulatory authorities when legally required

We only share information necessary to complete the requested service.

6. Data Retention

We retain order and transaction records as required under applicable Bangladesh tax and commercial regulations.

Customer data is retained only as long as necessary for operational, legal, or accounting purposes.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

You may disable cookies through your browser settings; however, certain website functions may be limited.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

While we take appropriate security measures, no online system can guarantee absolute security.

9. Your Rights

You may request:

  • Access to your stored personal information

  • Correction of inaccurate information

  • Deletion of your data (subject to legal retention requirements)

Requests may be submitted to:

customercare@chondonexpress.com

10. Children’s Privacy

Purchases must be made by individuals legally capable of entering into contracts under Bangladesh law.

We do not knowingly collect personal information from children without parental involvement.

11. International Customers

We may accept international debit and credit cards; however, all deliveries are made within Bangladesh.

All transactions are governed by the laws of Bangladesh.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

13. Governing Law

This Privacy Policy is governed by the laws of Bangladesh.

Any disputes shall be subject to the jurisdiction of the courts of Dhaka, Bangladesh.